Privacy Policy
Sunraysia Regional Consulting Ltd
Last updated: 29 July 2025
1. About this policy
Sunraysia Regional Consulting Ltd (SRC) is committed to protecting your privacy and handling personal information in a lawful, fair and transparent way.
This Privacy Policy explains how we collect, use, store and disclose personal information when you:
- visit our website
- complete an online form
- participate in training, employment or support services
- engage with us as a client, participant, employer or partner
SRC complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to personal information collected through our website, enrolment and registration forms, and during participation in pre-accredited Learn Local training and employment programs.
2. What personal information we collect
We only collect personal information that is reasonably necessary to deliver our services.
Depending on your interaction with us, this may include:
- identifying information (such as name and date of birth)
- contact details (address, phone number, email)
- education and training history
- employment history and job preferences
- government-issued identifiers (such as Centrelink reference numbers or JobSeeker IDs, where required)
- information required for program eligibility, reporting or compliance
- sensitive information (such as Aboriginal and/or Torres Strait Islander status, health information, or criminal history), only where required and with your consent
We do not collect personal information unnecessarily or in an intrusive way.
3. How we collect personal information
We collect personal information in a number of ways, including when you:
- complete an online form on our website
- enrol or register interest in a program
- participate in training, mentoring or employment services
- communicate with us by phone, email or in person
- provide information through a referring organisation or employer (where appropriate)
This includes information collected electronically through our website and online forms.
Where possible, we collect information directly from you.
In some cases, information may be provided by third parties such as employment service providers, government agencies or employers where this is lawful and relevant.
Where you are redirected from our website to a third-party system, such as Social Planet, personal information you provide is collected and managed in accordance with that system’s privacy policy. SRC encourages users to review the privacy policy of any third-party platform before submitting personal information.
4. Why we collect personal information
We collect and use personal information to:
- deliver training, employment and support services
- assess eligibility for programs and funding
- manage enrolments, attendance and outcomes
- meet contractual, reporting and audit requirements
- communicate with you about services you are participating in
- support employment matching and employer engagement
- improve our services and operations
- comply with legal and regulatory obligations
This includes information required to meet Learn Local, ACFE Board, Australian Government and Victorian Government funding, reporting, compliance and audit requirements for pre-accredited training and employment programs.
5. Disclosure of personal information
SRC will not disclose your personal information without your consent, except where permitted or required by law.
We may disclose personal information to:
- Victorian and Australian Government departments, agencies, funding bodies or contracted service providers for the purposes of program delivery, funding, reporting, monitoring, evaluation and audit.
- employers (where relevant to employment services)
- partner organisations involved in service delivery
- contracted service providers who assist us to operate our business
- regulatory or enforcement bodies where legally required
Where disclosure occurs, we take reasonable steps to ensure information is handled securely and appropriately.
6. Sensitive information
Sensitive information is only collected where:
- you have provided consent, and
- the information is reasonably necessary for delivering services or meeting program requirements
Sensitive information may include information about:
- Aboriginal or Torres Strait Islander identity
- health conditions
- disability
- criminal history
7. Data quality
We take reasonable steps to ensure personal information we hold is accurate, complete and up to date.
You can help us by advising if your details change.
8. Data security and retention
SRC takes reasonable steps to protect personal information from:
- misuse
- loss
- unauthorised access
- modification or disclosure
This includes:
- password-protected systems
- restricted staff access
- secure electronic storage
- locked physical files where applicable
Personal information is retained only for as long as required by law, funding agreements or operational needs, and is securely destroyed or de-identified when no longer required.
9. Access and correction
You may request access to, or correction of, personal information we hold about you.
Requests must be made in writing to:
The Executive Officer
Sunraysia Regional Consulting Ltd
PO Box 1679
Mildura VIC 3502
We may need to verify your identity before providing access.
There is no charge for requesting access or correction.
10. Privacy concerns and complaints
If you believe your privacy has been breached or you have concerns about how your personal information has been handled, you may contact us:
Executive Officer
Sunraysia Regional Consulting Ltd
PO Box 1679
Mildura VIC 3502
We aim to respond to all complaints within 5 business days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Changes to this policy
This Privacy Policy may be updated from time to time.
The most current version will always be available on our website.
